Squeez AI & Agent Terms

1Scope and relationship to the Terms of Service

1.1These AI & Agent Terms govern Squeez AI, recommendation engines, conversational assistants, personal agents, automated workflows, autonomous or semi-autonomous commerce functions and related personalization. The Squeez Terms of Service also apply. Where there is a conflict about agent-specific authorization or AI behavior, these Terms control.

2Transparent AI interaction

2.1Squeez identifies direct AI interaction where the law requires and does not intentionally present an AI system as a human where transparency requirements apply. For users in the European Union, Squeez’s baseline is to disclose in the interaction itself that the user is interacting with AI.

3Permission model

3.1Squeez separates access from commitment through a permission ladder:

1. (a)Discover. Search, retrieve and analyze permitted information.
2. (b)Prepare. Create recommendations, plans, comparisons and proposed actions without committing you.
3. (c)Request. Transmit a non-binding inquiry, request or negotiation instruction to a Provider.
4. (d)Commit. Create, reserve, book, modify or cancel a transaction within the boundaries you grant.
5. (e)Pay. Authorize or initiate payment, loyalty redemption or another value transfer within the boundaries you grant.

4Standing authority and delegation

4.1You may grant authority for a single action, or standing authority, for agent actions, with limits such as spend, loyalty balance, category, location, timing, party size, Provider, cancellation tolerance or payment method. Squeez may rely on standing authority until it expires or you revoke it. Squeez may require step-up authentication for materially higher-risk actions or material changes in device, account, recipient or transaction context.

4.2Squeez may use email, SMS or mobile verification, passkeys, authenticator methods or other risk-based authentication. The exact mechanism may evolve without changing the allocation of authority described here.

5Authorization evidence

5.1Squeez may log the identity and account, timestamp, instruction, permission scope, material parameters, agent action, relevant data sources, Provider response, payment response and outcome. These records support transaction fulfillment, fraud and risk controls, complaint resolution, audit, legal compliance and evidence of authorization.

6Ambiguity, conflicts and fail-closed rules

6.1An agent should seek clarification or fail closed when a material instruction is internally inconsistent, required transaction parameters are missing, or authoritative inventory, price or payment signals materially conflict. An agent may choose among reasonable options when you have delegated discretion and the choice remains within the boundaries you granted.

7Payment and loyalty authority

7.1Pay authority may allow Squeez to submit card or other payment authorization or to initiate loyalty redemption. A successfully pre-approved payment or loyalty commitment may satisfy the payment element of You’re in™ even though downstream cash settlement occurs later. Squeez will not knowingly confirm a transaction before the applicable authorization or commitment has succeeded.

8Provider requests, negotiation and Offline Access™

8.1Request or Commit authority permits Squeez to communicate relevant information and instructions to a Provider and to conduct the negotiation or request-and-response workflows reasonably necessary to attempt fulfillment. Acceptance remains with the Provider unless contractual acceptance rules have been pre-authorized.

9Personalized discovery and Local Luxury™

9.1Local Luxury™ is Squeez’s consumer brand for the direct relationship described in the Terms of Service. Through it, Squeez may provide persistent personalization and concierge functionality for consumers who create a Squeez account, join Local Luxury™ or otherwise engage Squeez directly. Squeez may use stated preferences, behavior, transaction history and lawfully derived signals to improve personalization, subject to the Privacy Policy. Squeez’s exact weighting, models, features and proprietary signals are confidential Squeez intellectual property.

10Perfect Access™, The Velvet Rope™ and You’re in™

10.1Squeez may use Perfect Access™ and The Velvet Rope™ as branded access, qualification, premium or curated experiences. These names do not themselves guarantee exclusivity unless expressly stated. You’re in™ is Squeez’s definitive confirmation state, issued only after the applicable inventory commitment and payment or loyalty commitment conditions have succeeded.

11Model improvement, training and your opt-out

11.1Squeez uses interactions, feedback, transaction outcomes and derived signals to improve its generative, recommendation, ranking, fraud, pricing and other models, where permitted by law, the Privacy Policy and applicable contractual restrictions. This is part of how the Services work.

11.2You may opt out of the use of your information to train Squeez’s models by emailing legal@trysqueez.com with a request to opt out. Squeez completes an opt-out within 3 business days of receiving it. The opt-out applies prospectively from completion; it does not require Squeez to retrain or reverse a model already trained, unless the law requires it. Squeez keeps a minimal record necessary to honor and audit your opt-out.

11.3Squeez may use service providers to perform AI functions. No provider receives rights to Squeez confidential information or your information beyond the rights granted under the applicable vendor agreement and the Privacy Policy. If a provider is permitted to use information for its own model improvement, Squeez will use the disclosures and controls that arrangement requires.

12Memory, deletion and derived profiles

12.1Agent memory can include preferences, transaction context and derived personalization signals. If you validly request deletion, Squeez will delete, deidentify, suppress or otherwise handle covered personal information as applicable law and the Privacy Policy require. Squeez may keep legally permitted compliance, fraud, security, transaction and suppression records, and will not use retained exception data for unrelated active personalization where the law prohibits that use.

13Connected accounts and credentials

13.1Squeez may connect to loyalty, payment, calendar, email, reservation and other systems. Squeez prefers delegated authentication and tokenization where supported. If a use case requires Squeez to receive a password or secret, Squeez protects it with security controls appropriate to credential sensitivity and does not store payment-card sensitive authentication data that PCI requirements prohibit. You may be asked to reauthenticate when a provider or risk control requires it.

14Your responsibilities

14.1You are responsible for the accuracy of your instructions, the scope of authority you intentionally grant and the review of material transaction terms presented before commitment. You must promptly revoke compromised authority and must not direct an agent to engage in fraud, deception, prohibited transactions or illegal conduct.

15Third-party agents

15.1Squeez may permit third-party agents or interfaces to interact with Squeez APIs or services where authorized. Unless Squeez expressly states otherwise, Squeez is not responsible for a third-party agent’s independent instructions, representations, security, data practices or conduct outside Squeez’s systems. Squeez may authenticate, rate-limit, suspend or block agents that create security, fraud, compliance or operational risk.

16Regulated and restricted use cases

16.1Healthcare and medical advice and regulated healthcare navigation are outside the default agent scope unless separately approved. Squeez may similarly gate travel packages, financial products, age-restricted services or other regulated categories behind additional terms, verification, human review or jurisdictional compliance controls.

17AI output

17.1AI output can be probabilistic, incomplete, inaccurate or stale. Squeez does not warrant that a recommendation is objectively best or that third-party information remains unchanged. Recommendations can reflect your value, availability, preferences, Provider economics, loyalty value, sponsorship and other lawful factors. Where paid influence requires disclosure, Squeez will make an appropriate disclosure.

18Risk, fraud and abuse controls

18.1Squeez may detect prompt injection, malicious instructions, account takeover, payment fraud, loyalty abuse, automated scraping, transaction laundering and other misuse. Squeez may refuse instructions, require additional authentication, restrict tool access, cancel unconfirmed actions or preserve evidence where reasonably necessary and lawful.

19Liability

19.1The liability limitations in the Squeez Terms of Service apply. Squeez does not accept liability merely because a non-Squeez agent interacts with Squeez. Nothing in these Terms disclaims liability that cannot lawfully be disclaimed or makes you responsible for Squeez agent actions outside the recorded authority you granted to that agent.

20Contact

20.1Questions, opt-outs and notices: legal@trysqueez.com. Mailing address: Squeez, Inc., c/o Embarc Collective, 802 E. Whiting St., Tampa, Florida 33602, United States.